Terms of Service

Effective date: November 10, 2026

These Terms of Service ("Terms") are an agreement between you and Hancock Property Solutions LLC, a Montana limited liability company ("HPS," "we," "us"). They govern your use of the Hancock Property Solutions app and the walkthrough summaries it produces (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service is

The Service is a tool for homeowners, buyers and renters to record their own walkthrough of a property. You rate areas and items, add notes and photos, and generate a PDF walkthrough summary.

The Service is not a professional home inspection. HPS does not inspect any property. Every walkthrough summary is prepared by you, from your own observations. HPS does not verify what you record.

A walkthrough summary:

• is not a home inspection, appraisal, survey, engineering report, or code-compliance review;
• is not prepared by a licensed home inspector;
• is not a guarantee or warranty of any property's condition;
• covers only readily accessible areas you chose to look at;
• is not intended for reliance by any third party, including lenders, insurers, buyers, sellers or agents.

For a professional opinion on a property, hire a licensed home inspector or other qualified professional.

2. Eligibility and accounts

You must be at least 18 years old to use the Service. You agree to give accurate account information and keep it current. You are responsible for keeping your password secure and for all activity under your account. Tell us right away at hancockpropertysolutionsapp@gmail.com if you believe your account has been used without permission.

3. Report credits, subscriptions and payment

We sell access to the Service as:

• One report — one report credit.
• Three reports — three report credits.
• Unlimited — a monthly subscription that allows unlimited walkthroughs while it is active.

Current prices are shown in the app before you pay. Payments are processed by Stripe, Inc. We do not receive or store your full card number.

One report credit is used when you complete a walkthrough. Starting a walkthrough requires an available credit or an active subscription. Report credits do not expire and are not tied to a subscription.

The Unlimited subscription renews automatically each month until you cancel. You can cancel at any time through Manage Subscription in the app. Cancellation takes effect at the end of the current paid period; you keep access until then. Unused report credits you bought separately stay on your account after a subscription ends.

Refunds are covered by our Refund Policy.

4. Your completed summaries

Once you complete a walkthrough, it is locked and cannot be edited. You can view it and re-download its PDF at any time while your account exists, even with no credits remaining.

5. Your content

You own the notes, photos and other content you add ("Your Content"). You give HPS a limited license to store, process and display Your Content only to run the Service for you, including generating your PDF summaries.

You are responsible for Your Content. You agree that you have the right to take and upload your photos, and that Your Content does not violate anyone's privacy or other rights. Do not upload photos of people who have not agreed to be photographed.

6. Acceptable use

You agree not to:

• present a walkthrough summary as a professional or licensed home inspection;
• use the Service to mislead a buyer, seller, lender, insurer, landlord or tenant;
• upload unlawful, infringing or harmful content;
• try to access other users' data, or interfere with or reverse-engineer the Service;
• resell or share access to your account.

7. Disclaimers

THE SERVICE AND ALL WALKTHROUGH SUMMARIES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, HPS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. HPS does not warrant that the Service will be uninterrupted or error-free. Condition notes and help text in the app are general and are not professional advice.

8. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, HPS IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS ARISING FROM A PROPERTY PURCHASE, SALE, LEASE, REPAIR OR OTHER DECISION MADE IN RELIANCE ON A WALKTHROUGH SUMMARY. HPS's total liability for any claim relating to the Service is limited to the amount you paid HPS in the 12 months before the claim.

9. Indemnity

You agree to defend and hold harmless HPS from claims by third parties arising from Your Content, your use of a walkthrough summary, or your breach of these Terms.

10. Ending your account

You may delete your account at any time. Deleting your account permanently removes your walkthroughs, photos and summaries, and any unused report credits are forfeited. We may suspend or end your account if you break these Terms or misuse the Service.

11. Changes to the Service or these Terms

We may update the Service or these Terms. If we make a material change to these Terms, we will notify you in the app or by email before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the State of Montana. Any dispute will be brought in the state or federal courts located in Ravalli County, Montana, unless the law requires otherwise.

13. Contact

Hancock Property Solutions LLC — hancockpropertysolutionsapp@gmail.com

Send questions and any legal notices to HPS at this email address. We send notices to you at the email address on your account.