Privacy Policy
Effective date: November 10, 2026
This Privacy Policy explains what information Hancock Property Solutions LLC ("HPS," "we") collects through the Hancock Property Solutions app, how we use it, and the choices you have. We do not sell your personal information.
1. Information we collect
| What | Examples | Where it comes from |
|---|---|---|
| Account information | Name, email address, password (stored encrypted by our sign-in provider), account type | You, at sign-up and in Edit Profile |
| Property information | Address, city, state, ZIP, year built, square footage, lot size, listing URL, walkthrough type and purpose | You, when you start a walkthrough |
| Walkthrough content | Ratings, condition notes, repair notes, skip reasons, photos | You, during a walkthrough |
| Purchase information | Plan bought, report credits, subscription status, Stripe customer ID | Stripe, after you pay |
| Technical information | Device type, app version, error logs, sign-in timestamps | Your device and our service providers |
We do not receive or store your full payment card number. Stripe handles card details directly.
Photos taken with a phone or camera can contain hidden location data (GPS) and camera details. The app removes this information from every photo before it is uploaded, so we do not receive or store the location where a photo was taken.
2. How we use it
- To run your account and the walkthrough features.
- To generate your PDF walkthrough summaries.
- To process payments, apply report credits and manage subscriptions.
- To answer support requests and send account or service notices.
- To find and fix errors and keep the Service secure.
We do not use your content for advertising, and we do not sell or rent your personal information.
3. Who we share it with
We share information only with service providers that help us run the Service, and only as needed:
- Google Firebase (Google LLC) — sign-in, database and photo storage.
- Stripe, Inc. — payment processing and subscription billing.
We may also disclose information if required by law, to protect our rights or users' safety, or as part of a sale or transfer of the business.
You control who sees your PDF summaries. When you share or download a summary, it leaves our system and this policy no longer controls it.
4. How long we keep it
We keep your account and completed walkthroughs for as long as your account exists, so you can reopen and re-download your summaries at any time. When you delete your account in the app, your account information, walkthroughs and photos are permanently deleted right away, and any active subscription is cancelled. If you ask us by email to delete your account, we will do so within 30 days. We keep only records we must keep for tax, accounting or legal reasons (such as payment records).
5. Your choices
- Access and update: view and edit your profile in the app.
- Delete: delete individual photos during a walkthrough, or delete your whole account in the app or by emailing hancockpropertysolutionsapp@gmail.com.
- Email: to change the email on your account, contact hancockpropertysolutionsapp@gmail.com.
Depending on where you live, you may have other rights to access, correct or delete your information. Contact us and we will respond as the law requires.
6. Security
Data is sent over encrypted connections and stored with Google Firebase. Access to your walkthroughs is limited to your signed-in account. No system is perfectly secure, so we cannot guarantee absolute security.
7. Children
The Service is for adults 18 and over. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
8. Changes
If we make a material change to this policy, we will notify you in the app or by email before it takes effect.
9. Contact
Hancock Property Solutions LLC — hancockpropertysolutionsapp@gmail.com