Refund Policy

Effective date: November 10, 2026

Unused report credits can be refunded within 14 days of purchase; used credits and past subscription months cannot. This policy is part of the Hancock Property Solutions LLC Terms of Service.

Purchase	Refundable?
Unused report credit	Yes, within 14 days of purchase
Used report credit (walkthrough completed)	No — the summary has been delivered and stays available to you
Partly used Three Reports pack	Within 14 days of purchase: the $59.99 pack price minus $24.99 (the single-report price) for each credit used — $35.00 back after 1 used, $10.01 after 2, nothing after 3
Unlimited subscription	No refund for the current or past months; cancel anytime to stop the next charge
Duplicate or mistaken charge	Yes, always

How to request a refund

Email hancockpropertysolutionsapp@gmail.com from the address on your account with the date of purchase. We reply within 3 to 7 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

When a credit is refunded, it is removed from your account.

Cancelling Unlimited

Cancel any time through Manage Subscription in the app. You keep unlimited access until the end of the month you already paid for, and you will not be charged again. Walkthroughs completed while subscribed stay available.

Chargebacks

Please contact us before disputing a charge with your bank — most problems are quicker to fix directly. If a chargeback is filed, we may pause the account until it is resolved.

Your legal rights

This policy does not limit any refund rights you have under applicable law.